Arpinelli Relais
Rome
Reviews
Great location, very close to major landmarks such as trevi fountain. Staff were very friendly and gave recommendations for what to see on our vacation. Additionally, room service did a great job with cleaning.
Location and price for the rooms were great if you want an authentic stay in Rome. Would definitely recommend. Only thing I would change is more space to put your stuff, like bigger nightstands and maybe some pillows that aren’t hard as brick.
Even though I arrived at the airport late at night, I was able to reach the hotel safely and quickly thanks to the pickup service I requested in advance. The room was spacious and clean, and I loved how the staff handled my requests immediately. The location is also fantastic—it's very close to the Trevi Fountain, and getting around the city was a breeze, whether by taking the 82 bus or just walking. I would definitely stay here again and highly recommend it!
The staff they did have were great but the problem is there are often no staff working or after 1pm the reception is via whatsapp chat only, and often you just have to deal with the AI chatbot instead of real staff. Bedside tables were too small to put anything on. The bed was painfully hard. The superior room was tiny. It’s too hard being this compacted as there is no where to put anything down or move. They didn’t even provide tissues. It only had one tiny window. Beware of the photography of the rooms. It looks far better than it is. The wifi didn’t work. Water in the hand basin was barely warm at all and had to wash our hands with cool water in winter. When someone hadn’t closed the door properly on the elevator at a different level, the lift would not operate. You had to climb the stairs all the way up to our floor but couldn’t find it because they had the incorrect numbering on all the floors! We left after the first night. We got half a refund for the half of the booking. We stayed just before Christmas and found far better value just outside the old town. The one thing I did enjoy was watching the street gangs scamming people from the window above.
